Refund Policy

Your satisfaction is important to us at Johnadora Retail Market. We strive to ensure every purchase meets your expectations. If you’ve encountered an issue with your order, please review our refund guidelines below.

Eligibility for Refunds

• Refunds may be requested for damaged, defective, or incorrect items delivered to you.
• Requests must be made within 7 days of receiving your order.
• Items must be unused, in original packaging, and accompanied by proof of purchase.

How to Request a Refund

1. Contact our customer team at contact@johnadoramarket.com or call +63 908 734 6291.
2. Provide your order number, details about the product, and reason for the refund.
3. Our team will review your request and guide you through the next steps.

Refund Processing

• Once your claim is approved, we’ll arrange for return or replacement as needed.
• Refunds will be processed to your original payment method within 5-10 working days after receipt and inspection of the item.

Exceptions

• Perishable goods and personal care items are non-refundable for safety reasons unless found defective.
• Shipping fees are non-refundable except in cases of error on our part.

Need Assistance?

We're here to help. If you have questions about our refund procedure or need support, please contact us directly. We appreciate your trust and are dedicated to resolving any concerns promptly and fairly.